Frequently Asked Questions

FAQ

 

Q: How much does shipping cost?

We offer free shipping on all orders over $50 within the 48 contiguous United States. For orders under $100, depending on the weight will either be a flat rate of $11.25 or a flat rate of $18.50. Other methods such as Expedited 2nd Day, are available on the shopping cart page at checkout, and the price is calculated based on weight and distance.

Q: What is the best way to contact BrightechShop.com?

The most efficient way to communicate with us is via our support ticket sytem or by telephone at 844-550-8324. We usually respond to support tickets within 48 business hours. Please allow more time on weekends and holidays. For returns, exchanges and replacements, customers must go through our RMA system before returning anything. If your order requires special attention, email us your phone number and best way to contact you.

Q: What if I need to change the delivery address of an order?

You can change the address before an order ships by calling us at 844-550-8324 or by creating a support ticket. However, please be advised that once an order is processed and sent to the warehouse we cannot change the address.

Q: Do you offer Free shipping?

Yes, we offer free ground shipping within the 48 contiguous United States on all orders over $100. Please note that we do not refund shipping fees for returns. If you received a defective product, we will ship a replacement or a replacement part at the discretion of BrightechShop.com. If an order received free shipping and a return is requested, 15% of the order amount will be deducted from the refund.

Q: Do you ship internationally?

We only ship to United States at the moment.

Q: Do you charge sales tax?

We charge Sales Tax on orders shipping to California.

Q: Do you offer bulk discounts?

Sometimes. Please contact us by support ticket or call our Sales Department at 844-550-8324.

Q: When will my order ship?

Orders are processed within 1-2 business days. We try to ship out expedited orders the same day but it may take up to 24 hours to process, depending on the time you place the order. Orders placed after 12pm PST will not ship until the following day. If you need priority processing, please contact us by support ticket or call us at 844-550-8324.

Q: How long will it take to get to me?

Once shipped, your order will arrive anywhere between 1 and 3 business days (for in stock items) based on the method of shipment and the shipping location. Please note: the estimated transit time for shipments is not a guarantee. It is an estimate only.

Q: Do you accept PO’s from Governments and Corporations?

We usually do. Please contact us through support tickets for more information.

Q: Do your electric lights work outside North America?

Most of our products have North American electrical mains and are only warranted in USA. However, some of our products have worldwide voltage and work all over the world. Please contact us through support tickets if you require more information.

Q: What methods of payment do you accept?

We gladly accept Visa, MasterCard, Discover and American Express.

Q: Is it safe to use my credit card on your website?

ABSOLUTELY! We never receive any of your credit card or personal information. All your private data is processed by our bank, and we only receive an approval or denial. We also have a strict policy of destroying any private information we obtain from you. We also have a verified SSL certificate which guarantees your security. When you place an order online through BrightechShop.com, your personal information and credit card or debit card information are encrypted using the most advanced Network Solutions SSL (secure socket layer) encryption technology available on the market. Please see our privacy policy for more information.

Q: Do you have any partner sites?

No.

Q: What is your return policy?

Please see our Return Policy page.

Q: What about re-shipping an order that was returned?

If an order is returned to us because of customer error, a re-shipping fee of $15.95 applies. This is due to the cost of re-packing and re-shipping returned items. If an order is returned to us because of our error, we will not charge a re-shipping fee.

Q: Do you gift wrap?

Unfortunately, we do not offer gift wrapping at this time.

Q: Can I send a BrightechShop.com item as a gift?

Yes. We can ship your gift directly to the recipient. When you checkout, fill out your name and address as the billing address and the recipient’s name as the shipping address. The receiver of the gift will only receive a packing slip and will NOT receive an invoice with the prices.

Q: Do you have a catalog?

We have a digital newsletter that we email to our customers.

Q: Can I get a replacement for my broken/defective item?

If an item is defective, it can be returned within 30 days of your order — for a full refund. Please contact our customer service representatives for any replacement issues. They can be easily reached by calling the number below

If you have any questions or need more information, feel free to contact us via support ticket or by calling us at 844-550-8324.

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