Terms and Conditions
We want you to love your purchase! If any item does not meet your expectations, you can return it to us with an RMA number in its original and sellable condition within 30 days of receiving it for a refund (less any shipping or restocking fees). Please note that shipping fees are non-refundable. Exceptions: the following items cannot be returned: outlet and final sale, seasonal (Halloween, Christmas, etc.), bulk and oversized lighting fixtures.
For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 30 days will not be accepted for return.
If you would like to return an item, please email firstname.lastname@example.org. All returns are required to go through the returns management system and have an associated RMA number. Ship the original item, along with a copy of your RMA receipt to the address on the RMA. We are not responsible for items returned to any other address.
To qualify for a refund, all items must be returned in a sellable condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost.
We work hard to process returns as quickly as possible. Please allow up to 5 business days after we receive the items before receiving your credit.
Shipping and Restocking Fees
Orders that received free shipping, returns will incur a $9.95 fee.
Most lighting fixtures, such as those found under our Ceiling Lights, Table and Floor Lamps, and Wall categories are subject to a 25% restocking fee.
The following items cannot be returned: outlet and final sale, seasonal (Halloween, Christmas, etc.), bulk and oversized lighting fixtures.
Outlet & Final Sale: Items marked as outlet and/or final sale cannot be returned
Bulk: Bulk purchases, meaning the same item in quantities of 6 or more, cannot be returned. Please purchase one sample or contact us for additional product information before purchasing in bulk.
Oversized Lighting Fixtures: Light fixtures shipped by Freight are not eligible for return.