Return Policy & Warranty

RETURN POLICY

  • We want you to love your purchase! If any item does not meet your expectations, you can return it to us in its original and sellable condition with an RMA within 30 days of your order for a full refund.
  • Please note that shipping fees are non-refundable. On orders that received free shipping, the shipping cost will be deducted from your refund.
  • If you refuse delivery for any reason and want a refund you will be able to get it once we confirm the items are back in our possession. You will not receive a refund for the shipping and in a case where you received free shipping a fee of $9.95 will be deducted from the return.
  • The customer is responsible for all shipping costs related to returning an item.
  • If your item appears to be defective, please call our Customer Service department at: 844-550-8324 and we’ll be happy to assist you in troubleshooting the product. We may be able to resolve the issue without you having to go through the returns process.
  • All returns are required to go through our Returns Management System and have an associated RMA (Return Merchandise Authorization). To create an RMA Call us at 844-550-8324 or email us at wecare@brightechshop.com.
  • Ship the item, along with the generated RMA to the address on the RMA.
  • For your protection, we recommend you use a delivery service that provides tracking capabilities.
  • To qualify for a refund, all items must be returned in their original saleable condition; including the original packaging, documentation, and accessories.
  • Items marked as used or refurbished cannot be returned.
  • We work hard to process returns as quickly as possible. Please allow up to 5 business days after we receive the items before receiving your credit.
Authorized Re-sellers