Return Policy & Warranty

RETURN POLICY

  • We want you to love your purchase! If any item does not meet your expectations, you can return it to us in its original and Unopened New Condition with an RMA within 30 days of your order for a full refund*.
  • Please note that shipping fees are non-refundable. On orders that received free shipping, a fee of $9.95 on orders under $100 and $19.95 on orders over $100 will be deducted from the return.
  • If a customer refuses delivery on an order shipped, the customer will need to call our customer service to receive a refund. The customer will not receive a refund for the shipping, and in a case where the order had received free shipping a fee of $9.95 on orders under $100 and $19.95 on orders over $100 will be deducted from the return.
  • The customer is responsible for all shipping costs related to returning an item.
  • For any merchandise that has been opened and returned will incur a 15% restocking fee.
  • If your item appears to be defective, please call our Customer Service department at: 844-550-8324 and we’ll be happy to assist you in troubleshooting the product. We may be able to resolve the issue without you having to go through the returns process.
  • All returns are required to go through our Returns Management System and have an associated RMA (Return Merchandise Authorization). To create an RMA Call us at 844-550-8324 or email us at wecare@brightechshop.com.
  • Ship the item, along with the generated RMA to the address on the RMA.
  • For your protection, we recommend you use a delivery service that provides tracking capabilities.
  • To qualify for a refund, all items must be returned in their original saleable condition; including the original packaging, documentation, and accessories.
  • Items marked as used or refurbished cannot be returned.
  • We work hard to process returns as quickly as possible. Please allow up to 5 business days after we receive the items before receiving your credit.

 

*Please see second bullet point for shipping related refunds.

Authorized Re-sellers